Now accepting returns as of 7/23/23
Call us during normal business hours or chat us on our website 24 hours a day if you have any questions.
12-7 Standard Pacific, 7 days a week.
Company Policy & Returns
Mutual Attraction's will accept merchandise/s (exempt items stated below) if the following item/s meet our return guidelines. If any item/s do not meet the below guidelines, the returned merchandise item/s will not be accepted for a return and/or store credit. All exempt items are considered FINAL SALE and will not be accepted for any reasons. We do not process any returned item/s for exchanges of any kind (store credit is issued if approved).
Management will inspect and approve all returned item/s when received. After approval, store credit (discount code) will be given. Shipping costs are non-refundable. We do not refund monies when item/s or order/s are canceled (store credit is given).
- All merchandise item/s must be returned in its original “unused” condition and must have the following attachment/s to its associated item/s when returned:
- Original hanging tag/s and/or sticker/s
- Manufacture label/s & packaging/s
- Price tag/s and its associated UPC bar code label
- Sellable condition
- All merchandise item/s that have been altered, manipulated, used, stretched, or changed/modified to its cosmetic appearance for any item/s will be subjected to an automatic denial for approval (No store credit will be given).
- All online item/s must be returned within the 14 day return window from the date received.
- All in-store pickup item/s must be returned within 9 days from the date ordered.
- “Approved” returned items that were received as a gifts will be given store credit for the original purchase valued.
Exempt Items (FINAL SALE: No Return/s or Store Credit)
- Discounted item/s using a promo code
- White Clothing
- Any accessories (e.g. jewelry)
- Perishable goods (e.g. food, flowers, newspapers, magazines, etc.)
- Intimate goods or likeness (e.g. shapewear, bras, underwear, etc.)
- Sanitary or hygiene goods or likeness
- Hazardous, combustible, flammable liquids or gases
- Items marked “Final Sale”
- Gift Cards
- Downloadable or software products
- Health or personal care products or likeness
Instructions for returns
- A copy of the receipt, invoice, or packing slip must be included inside returning package.
- All returns are at the sole responsibility & expense by the customer (including the required shipping cost to & from our warehouse) unless:
- Customer is missing item/s or order/s
- Customer received wrong item/s or variant (e.g. color, size, etc.)
- Customer did not order the item/s or order/s
- Customer received duplicate item/s or order/s
- All “non-exempt” returned items must be mailed back to:
543 N. Azusa Ave. suite C, Covina, CA 91722
- Please write your original order number on the outside of the package or return label.
- If the returned item/s are valued more than $75, make sure you ship with a tracking number and its associated insurance value.
- Our returns department strives to process all returns within 48-72 hours.
- If a customer has returned two (2) or more separate order/s within a six (6) month period, they will no longer be able to return or receive store credit thereafter for any item/s or reason/s. If a customer continues to violate our return policy during this period, we will have the right to refuse any transactions and/or services during this six (6) month return policy.
If you don’t like your item(s) for any reason (it didn’t fit, imperfection or it just doesn't meet your expectations), send it back to us within 14 days of delivery. Once we receive your returned goods, a store credit code will be issued in the form of a e gift card to the email address attached to the returns order number. Please note your internal credit note expires 60 days from the date of issuance. Items purchased with store credit will now become final sale, unless a mistake is made on our part.
Returns must be in original condition (this means unworn, unwashed & free from tanning or make-up stains with original tags & packaging). NO EXCEPTIONS.
Shipping fees will not be credited unless you are returning something due to a mistake by us.
Restocking Fee Please note a 25% restocking fee may apply when applicable.
Ship the items back to:
543 N azusa ave.
covina, ca 91722